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How lndiluck Handles Your Personal Data

At lndiluck, we treat your personal data with the same care we put into every part of your account experience — from the moment you open an account…

Data You ControlEncrypted at RestNo Third-Party SellingJurisdiction-AwareDirect Contact Path

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What This Policy Covers and Where It Applies

lndiluck Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy applies to every interaction you have with lndiluck — account registration, login, payment processing, customer support queries, and browsing activity on lndiluck.com. The policy is written to align with applicable data protection norms and is subject to the laws of the jurisdiction where

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access is permitted under local law. If you access your account from a region where local law restricts or prohibits such services, your eligibility is governed entirely by those local rules. When you deposit using UPI, Paytm, or PhonePe, our payment processors handle transaction data under
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their own privacy commitments, which we encourage you to read alongside ours. We do not sell, rent, or barter your personal data to marketing companies. Data shared with our payment partners is limited strictly to what is required to process and verify your transaction.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

How to Reach Our Privacy Team

If you have a question about how your data is stored, want to request a copy of your personal data, or need to update information tied to your lndiluck account, our privacy…

Email Privacy Team Send your data access or deletion request to our dedicated privacy email. Write from your registered account address so we can match the request to your profile quickly and securely.

Live Chat Support Start a live chat session directly from any lndiluck.com page. Our agents can log a privacy request on your behalf and escalate it to the data team within the same session.

Account Settings Panel Many data changes — display name, contact number, communication preferences — can be handled directly inside your account settings without contacting support at all.

DATA HANDLING PRACTICES

Six Ways We Protect and Respect Your Data

Every account at lndiluck is protected by a layered set of data handling practices that cover collection, storage, access controls, retention periods, cookie management, and your right to request changes at any…

Data We Actually Collect

We collect name, email, phone number, and payment reference data when you open an account or make a transaction. We do not collect more than is needed to operate your account and process your payments.

Cookie Policy

We use session cookies to keep you logged in, analytics cookies to understand how pages are used, and preference cookies to remember your lobby settings. You can manage cookie consent from the banner shown on your first visit.

Account Security Layer

All account data is stored with AES-256 encryption at rest and served over TLS in transit. We run session expiry checks automatically, and suspicious login attempts trigger an email alert to your registered address.

Retention Periods

Active account data is held as long as your account remains open. If you close your account, we retain transaction records for the period required by applicable law, after which they are securely deleted from our systems.

Who Can Access Your Data

Internal access to personal data is role-restricted — only team members with a direct operational reason (support, fraud review, payment verification) can see account-level records, and all access is logged and audited.

Requesting Changes or Deletion

Write to our privacy team from your registered email to request a copy of your data, correct inaccurate details, or ask for deletion. We confirm receipt within 24 hours and complete most requests within 7 working days.

Frequently Asked Questions About Your Data

These questions cover the data rights and account privacy scenarios we hear about most from people using lndiluck from India. If your question is not answered here, our live chat team can connect you directly to the privacy desk.

We collect your name, email address, phone number, and a government-issued ID reference for verification. Payment data such as UPI or Paytm references is recorded at transaction level but never stored as raw card or bank credentials on our servers.

We share data only with payment processors like UPI, Paytm, and PhonePe, and with fraud-detection and identity-verification services strictly necessary to operate your account. We do not sell or rent your personal data to advertisers or marketing agencies.

Transaction and identity records are retained for the period required under applicable law after account closure — typically for financial compliance purposes. Once that period ends, records are permanently deleted from our active and backup systems.

Email our privacy team from the address registered to your account and request a data export. We acknowledge requests within 24 hours and deliver a structured copy of your data within 7 working days of verifying your identity.

Yes. Submit a deletion request via email or live chat. We will remove your personal data from active systems. Note that transaction records required by law may be retained for the mandated period before final deletion is completed.

We use three categories of cookies: session cookies that expire when you log out, analytics cookies that measure page performance in aggregate, and preference cookies that save your lobby layout. You can update your consent choices from the cookie banner at any time.

The policy applies to all accounts on lndiluck.com. Access and eligibility depend on local law and are available only where local law permits. Indian account holders are covered by the same data protections described in this policy, and local data regulations additionally apply where relevant.

How lndiluck Handles Your Personal Data

How to Reach Our Privacy Team

Six Ways We Protect and Respect Your Data

Data We Actually Collect

Cookie Policy

Account Security Layer

Retention Periods

Who Can Access Your Data

Requesting Changes or Deletion

Frequently Asked Questions About Your Data

01 What personal data does lndiluck collect when I open an account?

02 Does lndiluck share my data with third parties?

03 How long does lndiluck keep my data after I close my account?

04 How can I request a copy of the personal data lndiluck holds about me?

05 Can I ask lndiluck to delete my personal data?

06 How does lndiluck use cookies on lndiluck.com?

07 Is this Privacy Policy the same for all regions, including India?

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